1. Information We Collect

CCIG, LLC ("we," "our," or "us") collects information you voluntarily provide when submitting a service request through our intake forms. This includes your name, firm name, email address, phone number, billing address, case information, and details about the person or entity to be served. We may also collect documents you upload in connection with a service request.

2. How We Use Your Information

We use the information you provide solely to fulfill your service request, communicate with you regarding your matter, issue invoices, and maintain records as required by Washington State law. We do not use your information for marketing purposes without your express consent.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as necessary to complete your service request (e.g., licensed contractors operating under our supervision), comply with applicable law, or respond to lawful legal process. All contractors operating on our behalf are bound by confidentiality obligations consistent with this policy.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Form submissions are transmitted over encrypted connections (TLS/SSL). Uploaded documents are stored securely and accessible only to authorized personnel.

5. Retention

We retain client records for a minimum of seven (7) years following completion of service, consistent with Washington State records retention requirements applicable to licensed process servers. Uploaded documents and affidavits of service are retained for the same period and may be requested by the submitting party at any time during that window.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information, subject to applicable legal retention requirements. To exercise these rights, contact us at the information listed on our Contact page. We will respond to verified requests within thirty (30) days.

7. Third-Party Services

Our website uses third-party services including Formspree for form submission processing and Filestack for document upload handling. These services operate under their own privacy policies. We encourage you to review those policies. We do not control and are not responsible for the privacy practices of third-party services.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services following the posting of changes constitutes your acceptance of the revised policy.

9. Contact

Questions regarding this Privacy Policy should be directed to CCIG, LLC via the Contact page or by calling our office directly.

1. Acceptance of Terms

By submitting a service request through this website, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not submit a service request. These terms constitute a binding agreement between you and CCIG, LLC.

2. Services

CCIG, LLC provides process serving, skip tracing, field investigation, surveillance, and related legal support services in the State of Washington. All services are performed by licensed process servers registered under RCW 18.180 or supervised licensed contractors. We reserve the right to decline any service request at our sole discretion.

3. Client Responsibilities

You represent and warrant that all information provided in your service request is accurate and complete to the best of your knowledge. You further represent that your request is for a lawful purpose and that you have the legal authority to authorize the requested service. Providing false or misleading information may result in termination of services without refund.

4. Fees and Payment

Service fees are as listed at the time of order submission. An estimated total is provided at checkout; final billing is issued upon service completion and may differ from the estimate based on actual service conditions. Out-of-area surcharges, rush fees, and notarization fees are added as applicable and disclosed prior to submission. Payment is due upon receipt of invoice unless a NET-30 billing agreement is on file.

5. Attempts and Non-Service

We will make reasonable attempts to complete service as directed. In the event service cannot be completed after reasonable attempts, we will notify you and document all attempts made. Fees for attempted service may apply even where service is not ultimately completed. We are not liable for failed service resulting from inaccurate information provided by the client.

6. Confidentiality

All case information, documents, and identifying details provided to us are treated as strictly confidential. We will not disclose client information except as required by law or as necessary to complete the requested service.

7. Limitation of Liability

CCIG, LLC's liability in connection with any service is limited to the fees paid for that service. We are not liable for consequential, incidental, or punitive damages arising from the performance or non-performance of services. Nothing in these terms limits liability for gross negligence or willful misconduct.

8. Governing Law

These Terms of Service are governed by the laws of the State of Washington. Any disputes arising from these terms or the services provided shall be resolved in the courts of King County, Washington.

9. Modifications

We reserve the right to modify these terms at any time. Updated terms will be posted on this page. Continued use of our services following the posting of changes constitutes acceptance of the revised terms.

1. What Is an Affidavit of Service?

An Affidavit of Service is a sworn written statement prepared by the process server documenting the details of how, when, where, and upon whom service of process was completed. It constitutes the official legal record of service and is filed with the court as proof that the defendant or respondent was properly notified in accordance with Washington State law.

2. Standard Affidavit of Service

A standard Affidavit of Service is included with all completed process serve orders. It is prepared by the serving officer, signed under penalty of perjury pursuant to RCW 9A.72.085, and delivered electronically to the requesting party within 24 hours of service completion. A physical copy can be provided upon request.

3. Notarized Affidavit of Service

A notarized Affidavit of Service includes the additional step of having the serving officer's signature verified and authenticated by a licensed Washington State notary public. Notarization provides an additional layer of legal authentication and is required by some courts and jurisdictions. A $25 surcharge applies for notarized affidavits and must be selected at the time of order submission.

4. Contents of the Affidavit

All affidavits prepared by CCIG, LLC include the following information: the full name of the serving officer and their RCW 18.180 registration number; the date, time, and location of service; the name and description of the person served or, in cases of substitute service, the person upon whom documents were left; the title and nature of the documents served; and the method of service employed.

5. Substitute Service Affidavits

Where substitute service is completed pursuant to RCW 4.28.080, the affidavit will document the relationship of the person served to the defendant, the address at which substitute service was made, and confirmation that a copy of the documents was subsequently mailed to the defendant's last known address. Both steps — physical delivery and mailing — are documented in a single affidavit.

6. Attempted Service Documentation

In cases where service is attempted but not completed, we will provide a written declaration of attempted service documenting each attempt, including date, time, location, and observations made at the time of each attempt. This documentation can support a motion for alternative service if required by the court.

7. Delivery

Completed affidavits are delivered electronically via the email address provided at the time of order submission within 24 hours of service completion. Physical copies are available by request and will be mailed to the billing address on file. Expedited delivery of affidavits is available for rush and emergency service orders.

8. Record Retention

CCIG, LLC retains copies of all affidavits of service for a minimum of seven (7) years. Clients may request a copy of any affidavit prepared on their behalf during this retention period by contacting our office with the original reference number.